At Pharaw, we strive to provide our customers with the best possible shopping experience. We understand that there may be occasions where you may need to return a product. This Return Policy outlines the guidelines and procedures for returning products purchased from our website.
You are eligible for a return within 7 days from the date of delivery.
The product must be unused, undamaged, and in its original packaging with all accompanying accessories, manuals, and documentation.
To initiate a return, please send an email to info@pharaw.com within 7 days of receiving your order.
Please use "Return" as the subject line of your email.
In the body of the email, provide your order number, the name of the product(s) you wish to return, and the reason for the return.
Once we receive your return request, our customer support team will review your request and provide you with further instructions via email.
Please do not send the product back to us without receiving authorization from our team.
If your return request is approved, we will provide you with a return shipping address.
Please ensure that the product is securely packaged to prevent any damage during transit.
You are responsible for the shipping costs associated with returning the product, unless the return is due to our error or a defective item.
We recommend using a trackable shipping service to ensure that the product reaches us safely.
Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
If the returned product passes our inspection, we will process the refund.
The refund will be issued in the original form of payment used for the purchase.
Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.
The following items are not eligible for return:
Products that have been used, damaged, or are not in their original packaging.
Products marked as final sale or non-returnable.
We currently do not offer direct exchanges. If you would like to exchange a product, please follow the return procedure outlined in this policy and place a new order for the desired item.
If you have any questions or need assistance with your return, please contact our customer support team at info@pharaw.com. We are here to help and will respond to your inquiries as soon as possible.
Please note that Pharaw reserves the right to update or modify this Return Policy at any time without prior notice. We encourage you to review this policy periodically to stay informed of any changes.
